Privacy policy

 

Privacy Policy
Last Updated: March 19, 2025

This Privacy Policy describes how Noctech (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a client, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you
  • Provide the Services
  • Comply with any applicable legal obligations
  • Enforce any applicable terms of service
  • Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.
  • Account information including your username, password, and security questions.
  • Customer support information, including messages you send through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include:

  • Device information
  • Browser information
  • Network connection details
  • IP address
  • Other interactions with the Site

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services
  • Payment processors for transaction processing
  • Analytics services to track usage and engagement

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

  • Provide and improve the Services
  • Process transactions and account-related activities
  • Communicate with you
  • Detect and prevent fraud or other security risks
  • Conduct marketing and advertising efforts

Cookies

We use cookies and similar tracking technologies to enhance the Site's functionality, run analytics, and personalize content. You can modify your browser settings to refuse cookies, but doing so may impact your experience with the Services.

For more information on cookies, visit Shopify’s Cookie Policy if applicable.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

  • With vendors or third parties who perform services on our behalf (e.g., IT management, data analytics, customer support, cloud storage).
  • With business and marketing partners, such as advertising or analytics providers.
  • When you consent to share certain information with third parties.
  • In connection with a business transaction (e.g., merger, acquisition, or bankruptcy).
  • To comply with legal obligations or protect our rights.

We do not sell personal information.

User-Generated Content

The Services may enable you to submit user-generated content (e.g., testimonials or comments). If you choose to post publicly, this content may be accessible to others. We are not responsible for how third parties may use this information.

Third-Party Websites and Links

Our Site may provide links to third-party websites. We are not responsible for their privacy practices, security, or content. Please review their privacy policies before interacting with them.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided us with their information, please contact us to have it removed.

Security and Retention of Your Information

We take security seriously but cannot guarantee absolute protection of your data. We retain personal information based on legal requirements, business needs, and security purposes.

Your Rights and Choices

Depending on where you live, you may have rights related to your personal information, including:

  • Right to Access – You may request access to the personal information we hold about you.
  • Right to Delete – You may request deletion of certain personal information.
  • Right to Correct – You may request corrections to inaccurate information.
  • Right to Portability – You may request a copy of your data.
  • Right to Restrict Processing – You may ask us to limit how we use your data.
  • Right to Withdraw Consent – Where applicable, you may withdraw consent for processing.
  • Right to Appeal – You may appeal if we deny a request.

If you wish to exercise any of these rights, please contact us.

You may also opt out of marketing communications by using the unsubscribe link in our emails. Note that we may still send transactional emails related to your use of the Services.

Contact Information

If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

📧 tiffany@noctech.ca
🌐 Noctech.ca